Privacy policy

This policy explains what personal data Nomad Outfitters collects through this website, why, and what you can do about it. We collect as little as we can and never sell it.

Who we are

Nomad Outfitters is the brand of TOO Outfitter kz (BIN 160440023490), registered at Navoi Ave 208/3, Almaty, Kazakhstan. We are responsible for your personal data. Questions or requests: info@nomadoutfitters.kz or +7 701 457 6666.

What we collect

• When you send a request (a booking, a tailor-made trip or a message): your name, email and/or phone number, and the trip details you choose to give us, such as places, dates, number of travelers, children's ages, preferences and your message.
• When we arrange your trip: if a route needs more details (for example, for permits), we ask you for them directly and use them only for that purpose.
• If you accept analytics cookies: pages you visit, how long you stay, your device and browser, and your approximate location based on your IP address, through Google Analytics and Yandex Metrica.
• Server logs: like any website, our hosting records IP addresses and request times to keep the site secure.

Some things are saved only in your own browser and never sent to us: your language and theme, your cart, your tour builder choices and your cookie choice.

Why we use it

• To answer your request, plan and run your trip, and stay in touch about it.
• To protect our forms from spam and abuse.
• With your consent, to understand how people use the site so we can improve it.

We do not send marketing emails unless you separately ask for them.

Legal basis

We process your data with your consent, which you give by ticking the box when you send a form, and to carry out the trip you book with us, in line with the Law of the Republic of Kazakhstan "On Personal Data and Their Protection". You can withdraw your consent at any time.

Where your data is kept

Requests sent through this website are handled on our hosting server in Kazakhstan and delivered to our company mailbox. Google Analytics and Yandex Metrica process data on their own servers, and only if you accept analytics cookies. If you write to us on WhatsApp, WhatsApp's own terms also apply.

Who we share it with

Only with those who need it to deliver your trip, such as accommodation, transport and park administrations, with the services that run this website (hosting, email, analytics), and with authorities when the law requires it.

How long we keep it

We keep requests sent through this website for 1 month. For trips that took place, we keep the data for as long as accounting and tax law requires.

Your rights

You can ask us to show you the data we hold about you, correct it, delete it, or stop using it, and you can withdraw your consent. Email info@nomadoutfitters.kz and we will reply as soon as possible.

Cookies

We only use analytics cookies from Google Analytics and Yandex Metrica, and only after you click "Accept" in the cookie banner. If you click "Decline", no analytics cookies are set. You can change your choice at any time with "Cookie settings" at the bottom of every page.

Children

We do not knowingly collect data from children. Information about children traveling with you, such as their ages, comes from their parents or guardians.

Changes

If we change this policy, we will update it on this page and change the date at the top.